CIBC’s Romance Scam Page: A Case Study in Careless Communication and Reputational Harm
Major financial institutions carry enormous influence. With that influence comes a responsibility to communicate clearly, accurately, and without causing collateral damage. Unfortunately, CIBC’s recently published romance‑scam awareness page falls short of that standard — and the consequences are not theoretical. They are personal. Through a combination of formatting choices, incomplete information, and structural inconsistencies, CIBC […]